Terms & Conditions

These terms and conditions and the web-based booking form constitute the entire Agreement concerning the provision of a private hire service (“Service”) between you and Alpha Executive Cars. Completion of the booking form and use of the Service indicates your unconditional acceptance of the terms and conditions set out in this Agreement.

1. Definitions

1.1 “Alpha Executive Cars” means Alpha Executive Cars whose registered office is 6 The Horseshoes, Norton, Suffolk IP31 3NR info@alphaexecutive.co.uk ; “you” and “your” means any individual, company or other business that places the booking with us.

2. Booking

2.1 You must allow sufficient time when booking your taxi to allow for the check-in times required by your airline and for any delays caused by traffic conditions. Alpha Executive Cars shall not be responsible for any delay caused by your failure to allow enough time to reach your destination or if the passengers are not ready for collection at the booked time.
2.2 You must order a suitable car size for the number of passengers and luggage. Alpha Executive Cars cannot guarantee to carry excessive amounts of luggage. Please note that a child, no matter what age, counts as one passenger.
2.3 If you need to transport a wheelchair please specify this at the time of booking.

3. Prices & Payment

3.1 Alpha Executive Cars will email you a quotation based on the information supplied by you. Unless otherwise stated all prices are exclusive of VAT which, if applicable, will be charged in addition. Alpha Executive Cars may amend the quotation if there is any material change to the original itinerary, the number of passengers, or the type or size of vehicle required.
3.2 The quotation will include a [30] minute waiting period after the advertised landing time and the cost of car parking. Alpha Executive Cars will charge for waiting at its standard rates (£10 per 30 minutes) after the initial 30 minute period has expired. Alpha Executive Cars will endeavour to check for flight delays before the driver leaves for the airport but shall be under no obligation to do so.
3.3 If you accept the quotation, you will receive confirmation of your booking by email. Please check your booking confirmation carefully and inform Alpha Executive Cars promptly of any errors. Alpha Executive Cars shall not be responsible for any delays caused or costs arising from by your failure to provide Alpha Executive Cars with correct information.
3.4 All journeys terminating or originating at an airport (which are not return journeys where Alpha Executive Cars has taken you to the airport) must be prepaid in full at least seven days before the date of travel. All journeys over 50 miles or £100 value must be prepaid in full at least 3 days before the date of travel.
3.5 Payment can be made by credit card, debit card (both subject to a 5% surcharge), cash or cheque with a valid guarantee card. Payment by cheque must be made at least 10 days before the date of travel.

4. The Service

4.1 You shall be responsible for the behaviour of all the passengers in the car during the journey. You will be charged £80 to cover cleaning costs in the unlikely event of the vehicle being soiled by any passenger.
4.2 Eating, drinking and/or smoking in the cars are not permitted.
4.3 All children travelling during the journey should be restrained in a manner appropriate to their age, weight and height. Suitable child seats should wherever possible be supplied and fitted by the child’s parents. Such seats may be retained by the driver for use on the return journey.
4.4 Alpha Executive Cars will not carry more passengers than its insurance or licensing allows.

5. Cancellations

5.1 If you need to cancel your booking, please contact Alpha Executive Cars as soon as possible. If you cancel a booking after the vehicle has been dispatched then a charge may be incurred; the charge will be based on the distance/time that the allocated driver has travelled/spent prior to the point of cancellation.

5.2 24 hours’ notice of cancellation is required for long distance bookings. We reserve the right to charge a 5% administration fee. Cancellations made less than

5.3 Local journeys may be cancelled at any time up to and including the arrival of the vehicle – however, please contact us as soon as possible to advise us of your cancellation.

6. Liability

6.1 Alpha Executive Cars shall use all reasonable endeavours to get you to your destination on time, but shall not be liable for any loss due to delays caused by road or traffic conditions beyond its control on the journey. Under no circumstances shall Alpha Executive Cars be liable (in contract, tort or otherwise) for any loss of profits, business or for any indirect or consequential loss whatever.
6.2 All luggage is carried entirely at your risk.
6.3 Alpha Executive Cars shall be entitled to cancel all services and provide refunds in the event of a declared national emergency, riot, war, fuel shortage, extreme weather or terrorist attack, or other circumstances beyond its control. If the car breaks down during your journey Alpha Executive Cars will endeavour to arrange an alternative car to complete the journey as soon as practicable.
6.4 You shall indemnify Alpha Executive Cars against all losses, costs, damages and expenses arising from any act or omission of any passenger in your party.
6.5 Neither party excludes or limits its liability for death or personal injury caused by negligence, or for wilful default or fraudulent misrepresentation, or otherwise in any manner unenforceable by any applicable law.

7. Termination

7.1 Alpha Executive Cars will refuse or terminate any booking with immediate effect if it places any driver or vehicle at risk of damage, violence or abuse by you or by any passenger in your party and will ask all passengers to vacate the vehicle as soon as it is safe to do so. No refunds will be given if the journey is terminated part way through the hire.

8. Miscellaneous

8.1 Alpha Executive Cars may subcontract its obligations under this Agreement. You shall not assign, transfer or delegate any of your rights or obligations under this Agreement.
8.2 Alpha Executive Cars may change these terms and conditions at any time by posting changes online. Please review these terms and conditions regularly to ensure that you are aware of any changes. All existing bookings will be at the rate quoted or applicable rate in effect at the time of booking.
8.3 Alpha Executive Cars shall store, process and use all information regarding your personal details in accordance with the requirements of the Data Protection Act 1998.
8.4 This Agreement and any accompanying quotation represent the entire agreement between you and Alpha Executive Cars in relation to its subject matter. If there is any discrepancy between the terms of this Agreement and the quotation, the terms of this Agreement shall prevail.
8.5 Nothing in this Agreement is intended to confer any benefit on any third party, whether pursuant to the Contracts (Rights of Third Parties) Act 1999 or otherwise, and no third party shall have the right to enforce any rights under this Agreement except where otherwise agreed in writing.

9. Disputes

9.1 This Agreement shall be construed in accordance with English law and you and Alpha Executive Cars each agree to submit to the exclusive jurisdiction of the English Courts in respect of any dispute or claim arising out of or in connection with this Agreement.

10. Conveying of children

10.1 UK law states that taxis are exempt from legislation relating to children travelling in a baby/child seat or booster. For Health and Safety reasons Alpha Executive Cars are unable to provide any form of child seat. However, if you are booking a return journey and have your own child seat, the driver who carries out your booking will store your child seat for the return journey, please note that the installation of the child seat must be carried out by you.

11. Insurance

11.1 Insurance is purchased by Alpha Executive Cars in accordance with our legal responsibility. All legal liabilities to third parties to include damaged property and personal injury are covered. Our maximum liability to you for loss or damage to luggage is limited to £500.00 in total. There is no insurance cover provided for loss, damage or injury where Alpha Executive Cars has not been negligent.

12. Use of our website

12.1 To purchase from our website you must be over 16 years of age. Using the site confirms that you possess the legal authority to enter into the conditions of use for this site, including payments from credit or debit cards, in accordance with all its Terms and Conditions.

13. Use of this website from outside the UK

13.1 Unless otherwise specified, the materials on this website are directed solely at those who access this website from the United Kingdom. Alpha Executive Cars make no representation that any products or services referred to in the materials on this website are appropriate for use, or available, in other locations. Those who choose to access this site from other locations are responsible for compliance with local laws if and to the extent local laws are applicable.

14. Damage to your computer

14.1 Alpha Executive Cars makes every effort to ensure that this website is free from viruses or defects. However, we cannot guarantee that your use of this website or any websites accessible through it won’t cause damage to your computer.

14.2 It is your responsibility to ensure that the right equipment is available to use the website and screen out anything that may damage it. Alpha Executive Cars shall not be liable to any person for any loss or damage which may arise to computer equipment as a result of using this website.

15. Links to other websites

15.1 We have placed links on this website to other websites we think you may want to visit. We do not vet these websites and do not have any control over their contents. Alpha Executive Cars cannot accept any liability in respect of the use of these websites.

16. Exclusions of liability

16.1 Any disclaimers and exclusions of liability in these Terms and Conditions shall not apply to any damages arising from death or personal injury caused by the negligence of Alpha Executive Cars or any of its employees or agents or fraud. These disclaimers and exclusions shall be governed by and construed in accordance with English Law. If any provisions of these disclaimers and exclusions shall be unlawful, void or for any reason unenforceable then that provision shall be deemed severable and shall not affect the validity and enforceability of the remaining provisions.

16.2 Alpha Executive Cars accepts no liability whatsoever for your late arrival or missing a flight or connection whatever the circumstance.

17. Other legal notices

17.1 There may be legal notices on other areas of this website which relate to your use of this website, all of which will, together with these Terms and Conditions govern your use of this website.

18. Law, jurisdiction and language

18.1 This website, any content contained herein and any contract brought into being as a result of usage of this website are governed by and construed in accordance with English Law. The parties to any such contract agree to submit to the exclusive jurisdiction of the courts of England and Wales. All contracts are concluded in English.

These terms and conditions were update on the 7th March 2013.


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